Hold On! Before turning over that iPhone for collection, SDP MUST be disabled.
Otherwise the phone must be sent/handed back to start all over again!
Apple’
s Stolen Device Protection (“SDP”) utility, new with iOS18, is causing major headaches for attorneys and their clients who are attempting to complete collections/productions from Apple cell phones.
A phone’s content cannot be collected when SDP is enabled.
Unfortunately, often times a user doesn’t even know that it’s on, and it can be a bit tricky to disable. Accordingly, devices are turned over for collection only to find SDP enabled, creating the need to return the device to the user to disable SDP and then hand it back over again to your vendor.
You can imagine the irritation mounting with clients being separated from the iPhone lifelines, or others using it as an excuse to withdraw cooperation.
What do you do?
1. Always assume that SDP is on.
2. Have your client verify by looking at the Settings > Privacy & Security screen that SDP is disabled if they tell you that the believe it is, or have no idea what you’re talking about (see screen captures at Protek’s blog).
3. If SDP is enabled:
- Go to Settings
- Go to Privacy & Security
- Turn off stolen device protection. This requires using Face or Touch biometric authorization. *
*If this is done from somewhere other than a “familiar location” (eg, home, office), the user will be prompted to wait 1 hour to re-start the process.
The following is a link to a useful YouTube illustrating how to disable SDP: https://youtu.be/subRXYJwPfQ?si=Y6sWxjPIv1TPo4Ql
To receive Protek’s continuing Practitioner’s EDGE Alerts/Tips installments via email, please send an email to info@protekintl.com with the subject line “Send EDGE.”
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